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NN44400-710 Contact Center Performance Management 12 November 2010 131
Report Creation Wizard
37 Click the Group Footer #1 section.
38 Click the Add Text Field icon on the toolbar.
39 On the Object Properties page, modify the following properties:
• In the Title box, type Skillset.
• In the Width box, type 80.
• In the Height box, type 20.
• In the Left box, type 300.
• In the Top box, type 3.
• From the Text Align list, select Right.
• Select the Bold check box.
40 Click the Group Footer #2 section.
41 Click the Add Text Field icon on the toolbar.
42 On the Object Properties page, modify the following properties:
• In the Title box, type Timestamp.
• In the Width box, type 80.
• In the Height box, type 20.
• In the Left box, type 300.
• In the Top box, type 3.
• From the Text Align list, select Right
.
• Select the Bold check box.
43 Click the Report Footer section.
44 Click the Add Text Field icon on the toolbar.
45 On the Object Properties page, modify the following properties:
• In the Title box, type Totals.
• In the Width box, type 80.
• In the Height box, type 20.
• In the Left box, type 300.
• In the Top box, type 3.
• From the Text Align list, select Right.
Report Footer field Width
CallsAnswered type 80
@RCW_TalkTime type 80