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Real-time report customization
64 NN44400-710 Contact Center Performance Management 12 November 2010
4 In the Column width box, type the width of the column in characters.
Attention: You cannot make the column narrower than the column text. To shrink the column
to the exact width of the column heading text, type a low number of characters in the Column
width box (for example, type 5).
5 Click Submit to save your changes.
6 Click Launch Display to start the real-time display and to view your changes.
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Rearranging columns in a real-time display
You can rearrange the columns only of private displays. If you choose a public display,
you must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See Creating a private real-time display (page 24).
You cannot move the Site, Filter, Skillset, or Application column headings. However,
you can choose the order in which they appear in the private network-consolidated
real-time displays.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server that contains the real-time display to customize, click
Private Tabular Displays.
2 Click the private display to customize.
3 In the right pane, click the Columns tab.
4 Click the name of the column to move.
5 Click Move Left or Move Right to move the column heading to the desired position.
6 Click Submit to save your changes.
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Changing the data collection mode of a real-time display
Specify the mode in which you want to view collected contact center data.