Filter
Top Products
NN44400-710 Contact Center Performance Management 12 November 2010 59
Real-time report customization
Adding a new column to a real-time display
When you customize your private real-time display grids, you can add new columns by
choosing from a list of available statistics. The available statistics can include custom
formulas if your administrator creates them in the Configuration component.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, select the server that contains the display to customize.
2 Click the Private Tabular Displays folder.
The folder expands to show a list of private displays.
3 Click the display to customize.
4 Click the Columns tab.
5 From the Available Fields list, select the statistic to add to the real-time display.
6 Click Add Field.
The column appears in the sample display table.
7 Click Submit to save your changes.
--End--
Customizing display properties
You can customize private display properties to meet your requirements.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a private display. See Creating a private real-time display (page 24).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, click the
Private displays folder.
2 Click the real-time display to customize.
3 On the Properties page, select your customized settings.
4 Click Submit to save your changes
--End--