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Historical Reporting
74 NN44400-710 Contact Center Performance Management 12 November 2010
Logging on to Historical Reporting
To access Historical Reporting, log on to Historical Reporting.
Prerequisites
• Ensure that you have access to Historical Reporting.
Procedure steps
Step Action
1 Log on to Contact Center Manager Administration.
2 On the launchpad, click Historical Reporting.
The Historical Reporting window appears.
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Applying filters to network consolidated historical reports
When you configure a network consolidated historical report on the NCC server, you
have two choices to add the selection criteria:
• Network Sites: You can select the network sites to include in the report from those
listed in the Available table. To select individual sites, select the check box beside
the site names, and then click Update Selection Criteria.
• Filters: Click the Filters heading to choose from the filters that you created and
saved. The filter names appear in a table. To select the filters to include in the report,
select the check box beside the filter names, and the click Save Report or Run Now.
While you can apply more than one filter to a report, the combined total number of filter
elements in all filters that you apply to a single report cannot exceed 300. For example,
you can apply one filter that includes 200 skillsets, and another filter that includes 100
skillsets to a single network-consolidated report because the total number of filter
elements is 300.
Prerequisites
• Log on to Historical Reporting. For information, see Logging on to Historical
Reporting (page 74).
• At least one filter must exist. See Creating a filter in Real-time Reporting (page 15).