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NN44400-710 Contact Center Performance Management 12 November 2010 47
Graphical displays
You can choose from the following options:
• agent first name, followed by last name
• agent last name, followed by first name
• agent first name and login ID
• agent last name and login ID
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the Real-Time Reporting main window, click the server containing the agent map
to edit.
2 The server expands to reveal a series of folders. On the system tree, click the Public
Graphical Displays or Private Graphical Displays folder containing the agent map
that you want to configure.
3 The folder expands to reveal the graphical displays that you save under this server.
4 Click the agent map to configure.
The Agent Map Properties window appears in the right pane.
5 From the Agent Name list, select how the agent name and login ID appear in the
header of each icon in Icon view.
6 Review all other properties for the agent map.
7 After you approve the agent map properties, click Submit to save your changes.
The next time you view this agent map in Icon view, the header for each icon appears
in the format that you selected.
--End--
Zooming in or out on an agent map display
While you look at the agent map in box view, you can resize the display to 50, 75, 125
or 150 percent of normal size when you use the zoom feature. The resizing option does
not apply to agent maps that appear in icon view. When you resize an agent map, the
text within the agent blocks is also resized, and the relative position of the icons
maintains. To return the display to the normal size, select 100 percent from the list.
If you resize an agent map to 50 percent of the normal size, the spacing between the
agent map icons is halved.