Filter
Top Products
Graphical displays
40 NN44400-710 Contact Center Performance Management 12 November 2010
Procedure steps
Step Action
1 In the left pane, click the Private Graphical Displays folder.
Attention:
When you delete a graphical display, you cannot restore it. Instead, you
must create a new graphical display.
2 In the list of displays, click the graphical display to delete.
3 In the right pane, click Remove Display.
4 In the message box that appears asking you to confirm your choice, click OK.
--End--
Making a public copy of a graphical display
Make a public copy of a billboard or chart or time line graphical display; then, after you
customize the display, you can save it in your Private Graphical Displays folder. You can
share the display with other users by making a public copy of it. You can make public
copies of all types of graphical displays except agent maps. You can copy only the
display to the Public Graphical Displays folder on the currently selected server; you
cannot copy graphical displays across all servers on the network to which you have
access (unlike real-time tabular displays).
After you make a public copy of a private display, only the administrator (logged on as
webadmin) can delete the display. To modify the display, you or another user must first
make a private copy. For details about creating public collections and billboard
collection displays, see Creating a public collection or public billboard collection
(page 53).
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server containing the display to copy, click the Private
Graphical Displays folder.
2 In the list of displays, select the chart or billboard or time line display to copy.
3 At the bottom of the right pane, type the name of the display to appear in the Public
Tabular Displays folder.
You can only use alphanumeric characters in the display name; do not use special
characters. If you type the same name as an existing copied display, you overwrite this
display.