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NN44400-710 Contact Center Performance Management 12 November 2010 53
Graphical displays
Creating a private billboard collection
You can configure and save your favorite combination of billboards.
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the Real-Time Reporting main window, from the menu, select Displays, Add
Graphical Display.
2 In the Name box, type the name of the new collection or billboard collection. This is the
name that appears on the system tree. You can use only alphanumeric characters in
the collection name; you cannot use special characters.
3 From the Server list, select the server on which to create and save the private billboard
collection.
4 In the Element Type area, select All.
5 In the Presentation area, select Private Billboard Collection.
6 Click Edit Properties to configure the new collection.
7 The Private Billboard Collection Properties window appears. In the Available box,
highlight each public or private billboard to include in your billboard collection, and then
click the right arrow (>) to move the billboard to the Selected box. Private billboards
are marked with an asterisk (*). You can choose from all public or private billboards to
which you have access on the current server, up to a maximum of 25 billboards.
8 Click Submit to save the private billboard collection. The new billboard collection
appears on the system tree under your Private Graphical Displays folder on the
currently selected server.
--End--
Creating a public collection or public billboard collection
When you save a public display, you share it with all users that have access to public
graphical displays on the selected server.
Prerequisites
• Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the Real-Time Reporting main window, select Displays, Add Graphical Display.