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NN44400-710 Contact Center Performance Management 12 November 2010 61
Real-time report customization
2 Click the display name.
3 Click the Properties tab.
4 In the Column font size boxes, type the size for the column headings and the column
data. You can choose a font size from 8 to 14.
If you make no selection, the system applies the default font size of 8.
5 Click Submit to save your changes.
--End--
Changing the chart type for a site summary
You can specify the chart type for the site performance summaries that you view from
each real-time display window. You can choose bar chart or pie chart format.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a private site summary chart.
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, navigate to the
site summary chart.
2 In the right pane, on the Properties tab, from the Type for site summary list, select
the chart type to use to display the performance summaries of each site in the network.
3 Click Submit to save your changes.
--End--
Changing the color settings of a real-time display grid
You can configure the color settings for the data, filter and site subtotals, and the
summary rows of the real-time display grids. If you choose no custom color, the system
applies the default colors to each area.
The summary rows include the Ntwk (Network) Total in the network-consolidated
real-time displays, and the [site name] Total in the nodal real-time displays. The subtotal
rows contain the statistics subtotals for each site in the network (for network
consolidated displays), and for each filter group.