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NN44400-710 Contact Center Performance Management 12 November 2010 67
Real-time report customization
You cannot rotate network summary charts.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Open a summary chart.
Procedure steps
Step Action
1 While viewing the chart, press both mouse buttons.
2 Move your mouse in a circular direction.
The chart contents rotate.
--End--
Increasing or decreasing the summary chart size
Customize the size of the chart contents within the chart frame. You cannot increase the
size of the chart frame.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Open a summary chart.
Procedure steps
Step Action
1 While viewing the chart, press Ctrl.
2 While pressing Ctrl, hold down both mouse buttons.
3 On the chart, move your mouse upward to decrease the size of the chart contents or
downward to increase chart contents.
4 After you adjust the size appropriately, release Ctrl and the mouse buttons.
5 To restore the chart to the original state, press R on your keyboard.
--End--
Zooming in on areas of a summary chart
Zoom in on a summary chart to view specific information.