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NN44400-710 Contact Center Performance Management 12 November 2010 45
Graphical displays
3 Click the Agent tab.
4 Select the agents to add to the agent map.
5 Click Submit to save the changes.
6 On the main menu, click Displays, View Displays.
7 On the system tree, click the Graphical Displays folder under the server containing
the agent map.
8 Double-click the agent map, and then view the added agent.
--End--
Arranging agents in an agent map using drag and drop
Position an agent within the agent map.
Procedure steps
Step Action
1 On the agent map display, right-click the agent block to move within the display.
2 While pressing the right mouse button on the agent, drag the agent to the new position
within the agent map.
3 Release the mouse button to leave the agent in the new position.
4 Click Save Layout to save the new arrangement.
--End--
Arranging agents in an agent map automatically
Arrange agents in alphabetical order within the agent map.
Procedure steps
Step Action
1 On the agent map display, click Tile Agents.
2 Click Save Layout to save the new arrangement.
--End--