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Historical Reporting
92 NN44400-710 Contact Center Performance Management 12 November 2010
Activating a scheduled report
When you first schedule a report, or when you deactivate a scheduled report, you must
activate it to schedule the report again. You can activate a report in one of two ways:
• Click Activate in the Report Properties window while you view a saved, scheduled,
but inactive report.
• Click Activate in the Scheduled Events window. If you log on as the administrative
user webadmin, you can activate reports that another user schedules; if you log on
as another user, you can activate only the reports that you schedule.
Prerequisites
• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).
• Schedule at least one report. See Scheduling a report (page 88).
Procedure steps
Step Action
1 In the left pane, click the Scheduled Events folder.
2 In the right pane, select the report to activate.
3 Click Activate.
The scheduled report activates and runs according to the specified schedule.
--End--
Deactivating a scheduled report
To pause the report run for a active scheduled report, deactivate the report.
You must deactivate a report schedule before you change the report properties, or
before you delete the scheduled report. To resume the report on schedule, you must
reactivate the scheduled report after you make the changes.
You have two options to deactivate a scheduled report:
• Click Deactivate in the Report Properties window while viewing a saved, scheduled,
and activated report.
• Click De-Activate in the Scheduled Events window. If you log on as the
administrative user webadmin, you can deactivate reports that another user
schedules; if you log on as another user, you can deactivate only those reports that
you schedule.
Prerequisites
• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).