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Real-time report customization
56 NN44400-710 Contact Center Performance Management 12 November 2010
Creating a Real-time Dashboard display
You can create a Real-time Dashboard display to provide you with multiple views of
up-to-date statistics for your contact center and its resources.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 From the Displays menu, select Add Graphical Display.
2 From Element Type, select All.
3 From Presentation, select Dashboard.
4 Type the new display name.
Attention: You can use only alphanumeric characters in the display name; do not use special
characters. The display name must be unique; if you type the same name as an existing
display, then you overwrite the existing display.
5 Click Edit Properties.
6 Click Submit to save your changes.
The new display appears under Private Graphical Displays.
--End--
Adding charts to the Real-time Dashboard
You can add charts to the Real-time Dashboard to view them.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a Real-time Dashboard display. See Creating a Real-time Dashboard display
(page 56).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, click the
Private Graphical Displays folder.
2 Click the Real-time Dashboard display.
3 Click Launch.
4 From the Displays menu, select a display chart.