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NN44400-710 Contact Center Performance Management 12 November 2010 21
Filter management
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Ensure that you have access to filters.
• Ensure that you do not log on as the webadmin.
Procedure steps
Step Action
1 In the left pane, select the server containing the Standard Agent real-time display to
which to apply supervisor-reporting agent combinations.
2 Select the Private Tabular Displays folder.
3 Click the private agent display to customize.
4 Click the Filters tab.
5 From the list of available supervisor-reporting agent combinations, select the check box
for each supervisor to assign to the real-time display.
6 To assign all the available supervisor-reporting agent combinations and all filters, click
Select All.
7 Click Submit to save your changes.
8 Click Launch Display to start the display and view your changes.
--End--
Removing filters from a real-time display
To modify a real-time display, you can remove a filter that you do not require.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Ensure that you have access to filters.
• Ensure that you do not log on as webadmin.
Procedure steps
Step Action
1 In the left pane, select the server that contains the real-time display from which to
remove filters.
2 Select the Private Tabular Displays folder
3 Click the display to customize.
4 Click the Filters tab.