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NN44400-710 Contact Center Performance Management 12 November 2010 65
Real-time report customization
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server that contains the display to customize, click Private
Tabular Displays.
2 Click the display name.
3 In the right pane, click the Properties tab.
4 From the Data collection mode list, select the mode in which to view the collected
data.
5 Click Submit to save your changes.
--End--
Changing the title of a real-time display grid
Select the title to appear at the top of each private real-time display grid.
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
Procedure steps
Step Action
1 In the left pane, under the server containing the display to customize, click Private
Tabular Displays.
2 Click the display name.
3 In the right pane, click the Properties tab.
4 In the Display Title box, type the title to appear at the top of the real-time display.
If you type no title, the system applies the default title that is shown.
5 Click Submit to save your changes.
--End--
Deleting columns from a real-time display
When you customize your private real-time display grids, you can delete a column
except the Site, Filter, and Skillset/Application columns.