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3
MAP 0300: Console Application Problem Determination
3-41
Diagnostics
5
Did the EFC Manager application display a dialog box with the
message The software version on this EFC Server is not
compatible with the version on the remote EFC Server?
YES NO
↓ Go to step 8.
6
The EFC Manager applications running on the EFC Server and client
workstation are not at compatible release levels. Recommend to the
customer that the downlevel version be upgraded.
Does the customer want the EFC Manager application upgraded?
YES NO
↓ Power off the client workstation.
7
Upgrade the downlevel EFC Manager application (Install or Upgrade
Software on page 4-59).
Did the software upgrade solve the problem?
NO YES
↓ The EFC Server appears operational
Contact the next level of support.
8
Did the Element Manager application display a dialog box with the
message Element Manager error 5001 or Element Manager error
5002?
NO YES
↓ A Element Manager application error occurred. Click OK to
close the dialog box and close the EFC Manager and
Element Manager applications. Go to step 3.
9
Did the Element Manager application display a dialog box with the
message Send firmware failed?
YES NO
↓ Go to step 11.