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MAP 0400: Loss of Console Communication
3-51
Diagnostics
• The Sphereon 3032/3232 Status table is yellow, the Status field
displays No Link, and the Reason field displays an error
message.
The following table lists the error messages and associated steps that
describe fault isolation procedures.
10
Errors for the switch Ethernet adapter exceeded a threshold, the
switch-to-EFC Server link was not connected, or the switch-to-EFC
Server link timed out. A problem with the Ethernet cable, hub or hubs,
or other LAN-attached device is indicated.
Verify the switch is connected to the EFC Server through one or more
Ethernet hubs.
a. Ensure an RJ-45 Ethernet cable connects the switch front panel
to an Ethernet hub. If not, connect the cable as directed by the
customer.
b. Ensure an RJ-45 Ethernet cable connects the EFC Server
adapter card to an Ethernet hub. If not, connect the cable as
directed by the customer.
c. Ensure both Ethernet cables are not damaged. If damaged,
replace the cables.
Was a corrective action performed?
NO YES
↓ Go to step 1.
Error Message Action
Never connected. Go to step 10.
Link timeout. Go to step 10.
Protocol mismatch. Go to step 16.
Duplicate session. Go to step 19.
Unknown network address. Go to step 22.
Incorrect product type. Go to step 24.