Filter
Top Products
4
Using Log Information
4-5
Repair Information
Figure 4-1 EFC Event Log
The event log contains the following columns:
• Date/Time - the date and time the event was reported to the EFC
Server.
• Event - an event number and brief description of the event.
Include both the event number and description when reporting
an event to third-level customer support.
• Product - the product associated with the event. Some events are
associated with the EFC Management Services application, while
others are associated with a specific instance of the Product
Manager application. In the latter case, the product (Sphereon
3032 or Sphereon 3232) and configured name (or internet protocol
(IP) address) associated with the instance are displayed.
• Qualifier - this column provides an event qualifier for use by
engineering personnel. Include this number when reporting an
event to third-level customer support.
• Data - additional event data for fault isolating a problem. Use the
information when fault isolating a call-home problem, or include
the information when reporting an event to third-level customer
support.