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McDATA® Sphereon 3032 and 3232 Fabric Switches Installation and Service Manual
Diagnostics
• If the problem is associated with another switch or EFC Server,
go to MAP 0000: Start MAP on page 3-6 to isolate the problem
for that device.
• If the problem is associated with an unrelated device, notify the
customer and have the system administrator correct the
problem.
Did repair of an unrelated LAN-attached device solve the problem?
NO YES
↓ The switch-to-EFC Server connection is restored and
appears operational.
A switch Ethernet port failure is indicated. Go to step 30.
16
The EFC Manager application (running on the EFC Server) and the
firmware running on the switch are not at compatible release levels.
Recommend to the customer that the downlevel version (software or
firmware) be upgraded.
Does the EFC Manager application require upgrade?
YES NO
↓ Go to step 18.
17
At the EFC Server, upgrade the EFC Manager application (Install or
Upgrade Software on page 4-59).
Did the switch-to-EFC Server Ethernet connection recover?
NO YES
↓ The switch-to-EFC Server connection is restored and
appears operational.
Contact the next level of support.
18
A switch firmware upgrade is required.
Download the firmware (Download a Firmware Version to a Switch on
page 4-53). After the download, perform the data collection
procedure and return the CD to McDATA for analysis.