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11
11. Troubleshooting
This chapter provides troubleshooting tips and information for the wireless VPN firewall. After
each problem description, instructions are provided to help you diagnose and solve the problem.
For the common problems listed, go to the section indicated.
• Is the
wireless VPN firewall on?
Go to Basic Functioning on p
age 379.
• Ha
ve I connected the wireless VPN firewall correctly?
Go to Basic Functioning on p
age 379.
• I can
not access the wireless VPN firewall’s web management interface.
Go to Troubleshoot the Web Management Interface on
page 380.
• A time
-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on p
age 381.
• I can
not access the Internet or the LAN.
Go to Troubleshoot the ISP Connection on
page 382.
• I have problems with
the IPv6 connection.
Go to Troubleshooting the IPv6 Connection on p
age 383
• I have problems with
the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on
page 386.
• I want to clea
r the configuration and start over again.
Go to Restore the Default Configuration and Password o
n page 388.
• The da
te or time is not correct.
Go to Address Problems with Date and Time o
n page 389.
• I need
more information.
Go to Access the Knowledge Base and Documentation on
page 389.