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ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Troubleshoot the ISP Connection
If your wireless VPN firewall is unable to access the Internet, you should first determine
whether the wireless VPN firewall is able to obtain a WAN IP address from the ISP. Unless
you have been assigned a static IP address, your wireless VPN firewall requests an IP
address from the ISP. You can determine whether the request was successful using the web
management interface.
To check the WAN IP address:
1. Laun
ch your browser and navigate to an external site such as www.netgear.com.
2. Acce
ss the web management interface of the wireless VPN firewall’s configuration at
https://192.168.1.1.
3. Select Network
Configuration > WAN Settings > Broadband ISP Settings. The
Broadband ISP Settings screen for IPv4 displays.
4. T
ake one of the following actions:
- For IPv4. Click the Broadb
and Status option arrow. The Connection Status pop-up
screen for IPv4 displays (see Figure 11 on
page 30).
- For IPv6.
In the upper right of the screen, select the IPv6 radio button. The ISP
Broadband Settings screen displays the IPv6 settings. Then click the Status option
arrow. The Connection Status pop-up screen for IPv6 displays (see Figure 20 on
page 41).
5. Check t
hat an IP address is shown for the WAN port. If an IP address with zeros only is
shown, or if no IP address is shown, the wireless VPN firewall has not obtained an IP
address from your ISP, or for IPv6, has not obtained or generated an IP address.
If your wireless VPN firewall is unable to obtain an IP address from the ISP, you might
need to force your modem, dish, or router to recognize your new wireless VPN firewall
by performing the following procedure:
1. T
urn off the power to the modem, dish, or router.
2. T
urn off the power to your wireless VPN firewall.
3. W
ait 5 minutes, and then turn on the power to the modem, dish, or router.
4. Wh
en the LEDs of the modem, dish, or router indicate that synchronization with the ISP has
occurred, turn on the power to your wireless VPN firewall.
If your wireless VPN firewall is still unable to o
btain an IP address from the ISP, the problem
might be one of the following:
• Y
our ISP might require a login program.
For IPv4 connections, ask your ISP whether they require PPP over Ethernet
(PPPoE) or
some other type of login.
• For
IPv4 connections, if your ISP requires a login, you might have incorrectly set the login
name and password.
• For IPv4 co
nnections, your ISP might check for your computer’s host name. On the
Broadband ISP Settings screen for IPv4, in the Account Name field, enter the host name,