Filter
Top Products
User Guide for Polycom® RMX™ 500 and Polycom® RMX™1000 Systems
(Conference on Ports)
12-3
IVR
Information
Prompt Message Description
conference.
Invalid
Chairperson
Password
Invalid chairperson password.
Please try again.
This prompt will be played if
the user enters an invalid
chairperson password.
Conference
Chairperson
Password
"Please enter the conference
chairperson password. Press #
when complete."
This prompt will be played
when the user attempts to
join a conference with a
configured chairperson
password.
The RMX shipped with IVR information of three languages: Chinese, English
and Japanese. You can click the language options on the "Language" bar to
switch between different languages. Click the button to try the related
IVR message.
Customizing IVR Information
RMX supports customized IVR prompts. You can upload IVR
format-compatible audio files to the system and use personalized voice
prompts during conferences.
Replace the IVR information
To replace the existing IVR information:
1 In the IVR list, click the corresponding language option for the IVR
message you want to replace, set a target IVR language, and then click the
related "Upload" button .
2 The Upload File dialog box pops up. Enter the path to the audio file you
want in the file upload path box, or click the Open button to set the path,
and then click the Download button to upload the file.
3 A pop-up box opens and prompts you to reboot. You need to reboot the
system for all newly uploaded audio files to take effect.
Click the confirmation button to reboot your system. After the files are
uploaded successfully and the system is rebooted, you can click the
corresponding Play button to test and play the prompt voice and verify
if the file replacement is successful.
When uploading an IVR file, the file name is restricted to alphanumeric characters, the
file format is restricted to PCM only, and the sampling frequency must be 16 or 32 KHz,
16bit, and stereo or mono.
Recording an Audio Message
You can record voice messages for different languages or customize them to
your needs for IVR service.