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CDR
RMX includes a Call Detail Record (CDR) utility, which enables you to view
summary information about conferences, as well as to retrieve full conference
information and save it to a file. The file can be used to produce reports or be
exported to external billing systems.
The Polycom RMX can store details of up to 1000 conferences. When this
number is exceeded, the system overwrites conference data, starting with the
oldest conference.
Each conference is a separate record in the MCU memory and archived as a
separate file. Each conference CDR file contains general information about
the conference, such as the conference name, ID, start time and duration, as
well as information about events occurring during the conference, such as
adding a new participant, disconnecting a participant, or extending the
length of the conference.
CDR Files
The conference CDR records can be retrieved and archived in the following
three formats:
• Unformatted data – Unformatted CDR files with the suffix of .cdr contain
multiple records in raw data format. The first record in each file contains
general conference data. The remaining records contain event data, one
record for each event. Each record contains field values separated by
commas, as shown below. This data can be transferred to an external
program such as Microsoft Excel© for billing purposes.
CDR File – Unformatted
• Formatted text – Formatted CDR files use the suffix of .txt. Different from
the unformatted CDR, the field value of each data in the formatted CDR
file matches its property name one by one, as shown below. This data can
be used to generate a summary report for a conference.