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3. Retry the command.
4. If the command still fails, restart the server and retry the command.
5.
If the problem persists, contact your service representative.
The battery-backup cache device needs a new battery: controller
[number]
Explanation:
The battery and battery-backup cache are malfunctioning because of one of the
following:
v The battery and battery-backup cache device are installed improperly.
v The battery is low, and the battery-backup cache device must be replaced.
Action:
Verify that the battery and battery-backup cache device are installed properly. If
they are installed properly, contact your service representative.
The battery-backup cache device is defective: controller [number]
Explanation:
The battery-backup cache device is installed improperly or is defective.
Action:
1. Verify that the battery-backup cache device is installed properly.
2. If the battery-backup cache device is installed properly but is defective, contact
your service representative.
Background polling commands are not responding: controller
[number]
Explanation:
A hardware error occurred.
Action:
1. Verify that the controller, cables, and physical drives are installed properly.
2. Verify that there is power to the drives.
3. Restart the server.
4.
If the problem persists, contact your service representative.
Commands are not responding: controller [number]
Explanation:
v If the controller status displays ″Not responding,″ a hardware error occurred.
v If the controller status displays ″Bad configuration,″ a configuration error
occurred.
222 ServeRAID Manager Installation and User's Guide