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Action:
v If the controller status displays ″Not responding,″ complete the following steps:
1. Verify that the controller, cables, and physical drives are installed properly.
2. Verify that there is power to the physical drives.
3. Restart the server.
If the problem persists, contact your service representative.
v If the controller status displays ″Bad configuration,″ complete the following
steps:
1. In the Enterprise view, click the specified
(controller).
2. If the controller is not configured, click Actions → Restore to factory-default
settings. If the controller is configured, click Actions → Copy configuration
from drives. If ″Copy configuration from drives″ does not correct the
problem, click Actions → Restore to factory-default settings; then, recreate
the configuration using the ServeRAID Manager.
Rebuild failed: controller [number], logical drive [number]
Explanation:
A hardware error occurred.
Action:
1. Verify that the controller, cables, and physical drives are installed properly.
2. Verify that there is power to the physical drives.
3. If the command still fails, restart the server and retry the command.
4. If the problem persists, replace the specified drive.
Synchronization failed: controller [number], logical drive [number]
Explanation:
A hardware error occurred.
Action:
Verify that the specified logical drive is not offline or critical (that is, one physical
drive that is offline in a RAID level-1, 1E, 5, 5E, 10, 1E0, or 50 logical drive). If the
logical drive is critical, replace the failed physical drive. If the logical drive is
offline, replace the failed physical drives and restore the data from tape backup.
If the specified logical drive is not offline or critical, complete the following steps:
1. Verify that the controller, cables, and physical drives are installed properly.
2. Verify that there is power to the physical drives.
3. Retry the command.
4. If the command still fails, restart the server and retry the command.
If
the problem persists, contact your service representative.
Chapter 5. Troubleshooting ServeRAID Manager 223