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1 - 2 Job Specification Worksheets
Issue 1 EliteMail VMS/EliteMail Limited
Which calls should be transferred to an operator?
What happens when a caller without a touchtone telephone wants to go to
the operator? Should the transfer be made automatically? What touchtone
should callers press to get to the operator, and how many operator lines
are there?
How should calls be transferred to extensions?
What happens after an extension is selected? Are calls answered
differently for different individuals in the organization? Should the voice
mail system ask for the caller name before transferring a call? If the
extension doesn’t answer or is busy, should the caller be given other
choices or just leave a message?
Should internal calls forward to voice mail automatically?
What does the organization want to happen when someone calls an
extension in the organization and it is not answered or is busy? Do they
want the call to forward automatically to the voice mail system?
Do subscribers use message notification?
How do people want to be informed when they have messages? Will
message waiting lamps be used? Is automatic calling of a telephone at
certain hours required?
Does the organization use a fax machine?
Does the organization want to use fax detect? What telephone extension
should the fax machine use? Should the voice mail system ask outside
callers to record a message describing their fax? Should the voice mail
system send a public notice each time a call is transferred to the fax
machine?
S
ECTION
3
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HE
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UICK
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NSTALL
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ETHOD
The Quick Install method organizes the answers to all of these questions
to easily define an application that is structured around the most important
considerations.
The Quick Install method includes worksheets that facilitate setting up
your voice mail system. These should be completed at least one week
prior to the scheduled installation date.