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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 25
Using automatic directory assistance requires only that outside callers
have letters on their keypad that match the system keypad map, and that
you mention the System ID for directory assistance in the opening
greeting. Using numeric directory assistance or transaction boxes for
directory assistance requires additional setup at the system console.
If you are using automatic directory assistance, the system can
automatically route a caller to the correct Extension # ID when only one
name matches the three letters the caller enters. Indicate on the
worksheet whether you want to use this feature with automatic directory
assistance.
System IDs for Directory Assistance
Enter on the worksheet the System ID callers should dial to reach directory
assistance. The default System ID for automatic directory assistance is
555. If you are changing the System ID, enter that information on the
worksheet.
Numeric directory assistance requires special configuration at the system
console. The system comes with several sample directory groups
installed to help get you started. For details on how to set up numeric
directory assistance, refer to the EliteMail VMS/EliteMail Limited
Technician Guide.
Ensure that the System ID for directory assistance is mentioned in the
opening greeting.
Notes on the Department Transaction Box
The system is shipped with a department directory in a transaction box
that has the System ID $411. This transaction box announces:
“Press 1 for Sales, 2 for support, or 3 for a list of all personnel. Once
again: press 1 for Sales, 2 for Support, or 3 for a list of all personnel.”
To use this department transaction box, you can modify the greeting or
System ID to fit your application. If the system uses the default
department transaction box, indicate that on the worksheet. Otherwise,
enter remove on the worksheet.