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Issue 1 EliteMail VMS/EliteMail Limited
Call transfer type
Select the call transfer method to apply to the subscribers. The voice mail
system can transfer a call to a subscriber in the following ways:
Await Answer
The voice mail system puts the caller on hold and dials the extension.
If the extension is answered within the number of rings specified in
the
rings
field, the voice mail system puts the call through.
If the extension is busy or does not answer within the specified
number of rings, the voice mail system plays the extension greeting
and then takes an action (usually takes message).
Release
The voice mail system puts the caller on hold, dials the extension and
then releases the call to the NEC telephone system. Voice mail
system does not check call progress or the status of the called
extension. If the extension is busy or unanswered, the caller can
leave a message when the extension is set up to forward calls to
voice mail.
Releasing a call to an extension clears the voice mail system port.
The subscriber
cannot
use call holding or call screening.
Wait for Ringback
The voice mail system puts the caller on hold and dials the extension.
If the extension rings the number of times specified, the voice mail
system releases the call to the NEC telephone system.
If the extension is answered while the voice mail system is counting
rings, the voice mail system puts the call through. If the extension is
busy, the voice mail system plays the extension greeting and takes
the specified action. The subscriber
cannot
use call screening. For
details on this call transfer type, refer to the
EliteMail VMS/EliteMail
Limited Technician Guide.
Use call screening?
This feature lets subscribers find out who is calling before the voice
mail system puts the call through. When call screening is turned on,
the voice mail system asks callers,
“Who may I say is calling?”
before
transferring the call to the subscriber extension. When the subscriber
answers the call, the voice mail system plays the caller name before
putting the call through. You can only use call screening with Await
Answer call transfer.