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Issue 1 EliteMail VMS/EliteMail Limited
Example
A Directory of Departments
FloppySoft Corporation is used as an example name for a software
company that plays this opening greeting for callers:
“Thank you for calling FloppySoft. For Technical Support, press 200. For
Accounting, press 300. For product information, press 400. For Sales,
press 500. Otherwise, please stay on the line and an operator will be right
with you.”
Each selection in this menu corresponds to a System ID for a transaction
box. In this example, the Technical Support transaction box with System
ID 200 routes calls for a specific FloppySoft product, depending on the
selection the caller makes. Refer to Figure 2-1 FloppySoft Menus and
Interviews Map..
Figure 2-1 FloppySoft Menus and Interviews Map
"Thank you for calling FloppySoft. For Support, press 200.
For Accounting, press 300. For product information, press
400. For Sales, press 500. Otherwise, please stay on the
line and an operator will be right with you."
200
Technical Support Box
500
Sales Box
400
Product Information Box
300
Accounting Box
If the
caller
presses
To other boxes
depending on
selection
To accountant's
extension
200 300 500400
To other boxes
depending on
selection
To each sales
person in turn