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Issue 1 EliteMail VMS/EliteMail Limited
S
ECTION
14
W
ORKSHEETS
14 &
15: M
ENUS
AND
I
NTERVIEWS
M
AP
By using transaction boxes, voice detect boxes, and interview boxes, you
can set up the voice mail system to do more than transfer calls to
subscriber telephones. You can offer menus to allow callers to select
between departments, directories of services, or submenus. You can route
callers to interview boxes, ask a series of questions, then route them to
another transaction box. You can create practically unlimited special
applications. For details, refer to the EliteMail VMS/EliteMail Limited
Technician Guide.
Use Worksheets 14 and 15 to plan and create special call routing
applications using transaction boxes and interview boxes. Use Worksheet
14, to draw a picture of the overall flow and structure of the application
transaction boxes and interview boxes.
Then use Worksheet 15: Menus and Interviews List to write down the
System IDs, names, and owners of all the transaction boxes, voice detect
boxes, and interview boxes you need. Also indicate if the box routes
callers to other System IDs, and if it uses one-key dialing.
After you plan the overall scheme for your application, use copies of
Worksheet 16
and Worksheet 17, to enter the specific requirements you
have for each transaction box, voice detect box, or interview box.
The following application example should give you a feel for how you could
use transaction boxes for call routing.