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Issue 1 EliteMail VMS/EliteMail Limited
S
ECTION
6
W
ORKSHEET
6:
S
YSTEM
S
ECURITY
The voice mail system offers system-wide features that protect the system
from unauthorized access and from certain system errors.
Use Table 2-6 Sample Worksheet 6 – System Security to identify:
Number of times a caller is allowed to misdial
If caller should be routed to another System ID for help after
misdialing
The minimum available message storage space the system requires
Who should receive a voice message if certain system errors occur.
53. How many times should caller be allowed to misdial?
Identify the number of times a caller is allowed to misdial. This includes the
number of times an outside caller can try to enter a valid System ID to
route the call, and the number of times a subscriber can try to enter a valid
Personal ID and security code.
Should caller be routed to another System ID for help after
misdialing repeatedly?
Identify how the system handles a caller who exceeds the number of
invalid entries allowed. At most sites, the system is set to hang up on
callers who misdial the number of times specified. However, the system
can also route callers to another System ID for additional help. For
example, you could route these callers to the operator, who can help
determine the correct Extension # ID or Box ID.
55. When should the system ask subscribers to delete
unnecessary messages?
Identify the minimum minutes of available message storage space the
system requires before asking subscribers to delete unnecessary
messages. To help prevent the system from running out of storage space,
the system asks subscribers to delete unnecessary messages when
space is getting low. Most systems set the minimum to 15 minutes. You
should not decrease this amount. However, you may increase it for larger
systems with many subscribers or ports.
56. Who should receive a voice message if a system error occurs?
Identify who should receive a voice message if a system error occurs.
If a system error occurs, the system can display a text message at the
system console, or, for some errors, can also send a voice message.