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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 27
Voice Name
Indicate whether you want to change the Public Fax Box recorded name,
The Public Fax Box
. If you decide to change the recording, enter the
name you want to use.
Transfer calls to the Public Fax Box?
To use the fax detect feature, you must indicate the actual telephone
extension the fax machine is connected to. Select Yes, and enter the fax
machine extension number.
Call transfer type
Select the transfer method that the voice mail system uses for the Public
Fax Box. The voice mail system can transfer a call using: Await Answer,
Release, or Wait for Ringback.
Await Answer
The voice mail system reminds the caller to press the Start button on
the fax machine at the fax tone, puts the caller on hold, then dials the
fax extension. If the extension is answered within the number of
specified rings, the voice mail system waits for the caller to press the
Start button, then puts the fax through.
If the extension is busy or does not answer within the specified
number of rings, and call holding for the fax extension is turned off,
the voice mail system takes the alternate action (typically, transfer to
the operator).
Release
The voice mail system puts the caller on hold, dials the fax extension
and then releases the call to the NEC telephone system. The voice
mail system does not check the progress of the fax call or the status
of the fax extension.
Releasing a call to the fax extension clears the voice mail system port
to take other calls. However, the caller cannot hold for the fax
machine.
Wait for Ringback
The voice mail system puts the caller on hold and dials the fax
extension. If the extension rings the number of specified times, the
voice mail system releases the call to the NEC telephone system.
The number of rings should be at least three.