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Issue 1 EliteMail VMS/EliteMail Limited
No trunks
An operator answers all incoming calls first, then may forward certain
calls to the voice mail system. In this configuration, the system
automated attendant features are not used.
5. Action to Take for Overflow Calls
Choose how the voice mail system handles incoming calls when all its
ports are busy:
Ring system until it answers
When all ports are busy, an incoming call continues to ring until an
EliteMail port is free. If the system is being used as an automated
attendant, this causes all outside ports to be handled by EliteMail
.
Ensure that the number of ports on the system can handle the call
traffic you expect.
Forward calls to Operator
When all EliteMail ports are busy, an incoming call is forwarded to a
live operator.
Issue busy tone
When all EliteMail ports are busy, incoming callers hear a busy
signal. They must hang up and call back.
System Access Numbers
6. Trunk Pilot Number
Enter the telephone number that outside callers dial to reach the voice
mail system. Leave this field blank if the voice mail system only answers
forwarded calls.
Number of trunks answered by system
Enter the number of trunks that the voice mail system answers.
Alternate trunk numbers
Enter other published telephone numbers that outside callers use to reach
the system, such as 800 numbers and service numbers.
7. Voice Port Stations
Enter the number of voice mail ports on the system.