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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 49
Table 2-13 Sample Worksheet 13 – The Public Interview Box
Worksheet
13
The Public Interview Box
Page 1 of 3
The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can
collect messages from callers who don’t know where to send their message. The messages are delivered to
all subscribers with public message access. There is only one Public Interview Box and it cannot be removed
from the system. If you are not using the Public Interview Box, skip this worksheet.
Write in the questions to be asked the caller and the maximum time allowed for the caller answer.
System ID for Public Interview Box $PM Other
Question Max. Response
(in seconds)
1. Who is calling, please? 6
2. Who are you trying to reach? 6
3. What is this in reference to? 9
4. At what number can you be reached? 9
5. What additional message would you like to leave? 45
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Should outside callers be allowed to mark messages urgent? Yes No Ask
Action after last question
Say Goodbye then hang up
Transfer call to operator
Restart the call at the opening greeting
Route the call to another subscriber or transaction box (use Go-to-ID ->)
Hang up (The system does not say anything after the last question.)
Transaction Directory, Public Interview