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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 19
Use call holding?
This feature allows you to queue up several callers who are waiting
for a busy extension to become free. The voice mail system
periodically tells callers their position in the queue, and allows them
to hold, transfer to another extension or leave a message.
The system provides two types of call holding. You can set the
system either to allow outside callers to press 1 or to say
“Yes”
to
hold. With the first type, outside callers must have a touchtone
telephone. With the second type, outside callers do not need a
touchtone telephone. The system uses the system voice detect
feature.
Call holding is available with Await Answer and Wait for Ringback
call transfer. Call holding is not available with Release call transfer.
On the worksheet, select Yes if callers should press a touchtone to
hold. Select Vox if callers should say
“Yes”
to hold. Select No if call
holding should be turned off for subscribers by default.
Message Notification
When a subscriber or guest has messages pending, the voice mail system
can light a message waiting lamp to notify the subscriber. This feature,
called message notification, is available with your NEC telephone system.
Activate message waiting lamps for new messages?
Select whether or not you are using message waiting lamps. The voice
mail system supports message waiting lamps automatically on all NEC
telephone systems. Select Yes to use message waiting lamps to notify
subscribers with pending messages. Message waiting lamps should be
used when they are available.
Message Delivery
The voice mail system can notify subscribers for pending messages. For
example, when a message comes in, the voice mail system can dial the
subscriber extension number, wait for an answer, and then say:
"This is the voice mail system calling with a message for <subscriber
name>. Please enter your Personal ID now to receive the message.”
If the subscriber enters the correct Personal ID (and security code, if
applicable), the voice mail system proceeds with the conversation in the
same way that it does when the subscriber calls the voice mail system
directly.