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Issue 1 EliteMail VMS/EliteMail Limited
If the fax extension is answered while the voice mail system is
counting rings, the voice mail system puts the fax call through. If the
extension is busy and call holding for the fax extension is turned off,
the voice mail system takes the alternate action (typically, transfer to
the operator).
Use call holding?
Indicate whether or not caller can hold if the fax extension is busy. To use
call holding, you must use Await Answer or Wait for Ringback call transfer.
The system provides two call holding types. You can set the system so
that outside callers can press
1
or say
“Yes”
to hold for an extension.
With this first type, outside callers must have touchtone telephones. With
the second type, outside callers do not need touchtone telephones: The
system listens for spoken sound, using the system voice detect feature.
On the worksheet, select
Yes
if callers should press a touchtone to hold for
the Public Fax Box. Select
Vox
if callers should say
“Yes”
to hold. Select
No
if call holding should be turned off for the Public Fax Box by default.
Alternate Action
Indicate how the system should handle the caller if the transfer to the fax
extension is unsuccessful (and call holding is not allowed). The most
common choice is transfer to operator. The possible actions are as follows:
Say Good-bye
The system says
“If you need further assistance, press the pound
key now. Thank you and good-bye”
and hangs up.
Transfer to operator
Transfer the caller to the operator.
Restart the call
Return the caller to the opening greeting.
Go to another ID
The system routes the caller to another System ID. Enter the System
ID if you choose this option.
Hang up
The system hangs up, without saying good-bye.