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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 59
This cycle continues until the caller reaches a sales representative, or until
the system has tried to reach every sales representative in the hunt group.
At this point, the system transfers the caller to the operator. Refer to
Figure 2-6 Final Box in FloppySoft Sales Hunt Group.
S
ECTION
16
W
ORKSHEET
16:
T
RANSACTION
B
OXES
After you plan the overall flow of your transaction boxes, voice detect
boxes, and interview boxes and complete the Menus and Interviews List,
you must specify how each box in your application works.
First, make a copy of this sheet for each transaction box you need. Then,
complete a worksheet for each transaction box.
System ID
Enter the transaction box System ID.
Name
Enter a name for the transaction box that describes the purpose, such as
Customer Information Box. If the system is set for a lettered keypad, the
owner can use the first three letters of the box name to record a greeting
for the box by telephone. Otherwise, the owner can use the box System
ID.
Owner
Enter the name of the subscriber who owns the transaction box. This
person can listen to the box messages and record the box greetings.
Figure 2-6 Final Box in FloppySoft Sales Hunt Group
505 Sales Representative 5
Transfer
Ext. 131 Go to 0
Greeting Action
"All of our sales representatives
are currently handling other
calls. I'll transfer you to an
operator so that your call gets
attention."