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Issue 1 EliteMail VMS/EliteMail Limited
S
ECTION
8
W
ORKSHEET
8:
P
UBLIC
F
AX
B
OX
The voice mail system can detect incoming faxes and route them to a fax
machine. This feature eliminates the need for a separate, dedicated
telephone line for the fax machine. Each time the system transfers a call
to the fax extension, it can send a public announcement to the Public Fax
Box.
If you plan to use the voice mail system fax detect feature, complete this
worksheet. Specify the fax extension number, System ID, and call transfer
parameters. Also, indicate whether or not the person sending the fax is
asked to record a message describing the fax.
The Public Fax Box is quite flexible. For details on the various options
available, refer to the EliteMail VMS/EliteMail Limited Technician Guide.
Fax ID
Indicate the System ID for the Public Fax Box. You can choose an ID that
allows callers to manually dial the fax machine extension, or make it
accessible only when a fax machine calls the system. In the opening
greeting, tell callers what System ID to dial to send a fax.
By default, the System ID is set to $_FAXBOX. If the System ID begins
with the $ symbol, callers cannot select the fax machine by pressing
touchtones. Thus, the system can only route automatic faxes sent directly
from a fax machine.
Table 2-7 Sample Worksheet 7 – Directory Assistance
Worksheet
7
Directory Assistance
The voice mail system offers an automatic directory of extensions, numeric directory assistance, and a spe-
cial Departments transaction box to help callers find out the extension number of the person or department
they are trying to reach. Use this worksheet to choose the directory assistance the system provides.
Directory Assistance
Default ID Change to: Make change on:
Automatic directory assistance 555
_______
Application Screen Page 6
Should the system automatically route the caller if there is only one matching name in the automatic
directory?
Yes No
Numeric directory assistance $411
_______
Groups Screen
Departments transaction box 411
_______
Transaction Directory