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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 61
Wait for Ringback
The voice mail system puts the caller on hold and dials the
extension. After the extension rings the number of specified times,
the voice mail system releases the call to the NEC telephone
system.
If the extension is answered while the voice mail system is counting
rings, the voice mail system puts the call through. If the extension is
busy, the voice mail system plays the extension greeting and takes
the specified action. The box cannot screen calls.
Transfer options
Indicate call transfer options the transaction box uses. These options
control how the voice mail system transfers calls to the subscriber who
answers the telephone when a call is transferred from this transaction box.
These options are active only when call transfer is turned on. Choose any
or several of the following options:
Announce (A)
The person who answers the telephone hears a beep before being
connected to the caller.
Confirm (C)
The person who answers the telephone hears
“Please press 1 to
take the call or 2 and I’ll take a message.”
You must press 1 to be
connected to a caller.
Introduce (I)
The person who answers the telephone hears
“Call for <box name>“
before being connected to a caller.
Message Screen (M or S)
With S, the caller is asked,
“Whom may I say is calling?”
, then the
system records the caller name. The M option adds the caller name
to a message the caller leaves. Before the call is transferred for S,
the person who answers the telephone hears
“Call from <caller
name>.”
Do not use these options at the same time.
Greeting
Day Greeting / Night Greeting
Enter the text of the day and night greetings for the transaction box.
The caller hears either the day or night greeting when call transfer is
turned off or the extension is busy or does not answer.