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Issue 1 EliteMail VMS/EliteMail Limited
Table 2-16 Sample Worksheet 16 – Transaction Boxes
Worksheet
16
Transaction Boxes
Page 1 of 1
Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus,
special message taking, and special call routing. For each transaction box in your application, fill out a copy of this worksheet.
System ID
201
Name
Network Support
Owner Jonathan Winter
Call Transfer
Transfer the calls reaching this box to an extension?
Day hours Yes, to extension
125
No
Night hours Yes, to extension _____ No
Call transfer type
Await Answer for
4
rings Release Wait for Ringback for ___ rings
(3 rings or more) (3 rings or more)
Transfer options
A
nnounce
C
onfirm
I
ntroduce
M
essage Screen
S
creen None
(Use only with Await Answer call transfer)
Use call holding?
Yes Vox
No
(Do not use with Release call transfer)
Greeting
Day Greeting
I’m sorry
,
all of our technicians are answering other calls.
Please hold and I’ll connect you
to an
operator.
Night Greeting
You’ve reached our network support desk after hours.
You may leave a message for our technicians
.
Be sure to include your telephone number.
Use one-key dialing during greeting?
Yes No
1= ________ 2 = ________ 3 = ________ 4 = _________ 5 = _________
6 = ________ 7 = ________ 8 = ________ 9 = _________ 0 = _________
Action After Greeting
Day Night
(check one box for Day hours and one box for Night hours)
Say “Goodbye” then hang up
Transfer the caller to the operator
Restart the call at the opening greeting
Route the call to another subscriber or transaction box (Use Go-to-ID )
Interview the caller (Use Go-to-ID $PM)
Take a message
If taking message:
Maximum Message Length
180
seconds Allow caller to edit message? Yes No
Mark the messages urgent? Yes No Ask
Action after message? Say Goodbye
Transaction Directory