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Issue 1 EliteMail VMS/EliteMail Limited
Call Transfer
Transfer the calls reaching this box to an extension?
Indicate if you want calls reaching this transaction box to be transferred to
a telephone extension during Day Mode or Night Mode.
Select Yes, and enter the extension number if callers reaching the
transaction box should be immediately transferred to an extension.
Callers do not hear the transaction box greeting before being
transferred.
Select No to turn call transfer off for this transaction box.
Call transfer type
Select transfer type the voice mail system uses for this transaction box:
Await Answer, Release, or Wait for Ringback.
Await Answer
The voice mail system puts the caller on hold and dials the extension.
If the extension is answered within the number of specified rings, the
voice mail system puts the call through.
If the extension is busy or does not answer by the specified number
of rings, the voice mail system plays the extension greeting and then
takes an action (usually takes message).
Release
The voice mail system puts the caller on hold, dials the extension and
then releases the call to the NEC telephone system. The voice mail
system does not check the progress of the call or the status of the
called extension. If the extension is busy or is not answered, the
caller can leave a message when the extension is set up to forward
calls to voice mail.
Releasing a call to an extension clears the voice mail system port to
take other calls. However, the box
cannot
use call holding or call
screening.