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Issue 1 EliteMail VMS/EliteMail Limited
Table 2-2 Sample Worksheet 2 – The Opening Greeting
Worksheet
2
The Opening Greeting
The opening greeting is recorded in a default transaction box ($Greeting). You may select the default
prompt or write an announcement suitable for your application. Also identify what should happen if
the caller does not respond to the prompts.
System ID
$Greeting
Call Transfer
Transfer the calls reaching this box to an extension?
Day hours
Yes, to extension
No
Night hours Yes, to extension _____ No
Call transfer type
Await Answer for
4
rings Release Wait for Ringback for ___ rings
(3 rings or more) (3 rings or more)
Transfer options
A
nnounce
C
onfirm
I
ntroduce
M
essage Screen
S
creen
None
(Use only with Await Answer call transfer)
Use call holding?
Yes Vox
No
(Do not use with Release call transfer)
Greeting
Day Greeting
I’m sorry
,
all of our technicians are answering other calls.
Please hold and I’ll
connect you
to an operator.
Night Greeting
You’ve reached our network support desk after hours.
You may leave a message
for our technicians
.
Be sure to include your telephone number.
Use one-key dialing during greeting?
Yes No
1= ________ 2 = ________ 3 = ________ 4 = _________ 5 = _________
6 = ________ 7 = ________ 8 = ________ 9 = _________ 0 = _________
Action After Greeting
Day Night
(check one box for Day hours and one box for Night hours)
Say “Goodbye” then hang up
Transfer the caller to the operator
Restart the call at the opening greeting
Route the call to another subscriber or transaction box (Use Go-to-ID )
Interview the caller (Use Go-to-ID $PM)
Take a message
If taking message:
Maximum Message Length
180
seconds Allow caller to edit message? Yes
No
Mark the messages urgent? Yes No Ask
Action after message? Say Goodbye
Transaction Directory