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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 41
Wait for Ringback
The voice mail system puts the caller on hold and dials the
extension. If the extension rings the number of specified times, the
voice mail system releases the call to the NEC telephone system.
If the extension is answered while the voice mail system is counting
rings, the voice mail system puts the call through. If the extension is
busy, the voice mail system plays the extension greeting and takes
the specified action. The subscriber cannot screen calls.
Turn screening options on?
When call screening is turned on, the system uses the screening options
to control how calls are transferred to the subscriber extension.
Use call holding?
Indicate if the subscriber uses the voice mail system call holding feature.
The call holding feature allows you to queue up several callers who are
waiting for a busy extension. The voice mail system periodically tells
callers their position in the queue, and allows them to hold, transfer to
another extension, or leave a message.
The system provides two types of call holding. You can set the system so
that outside callers can either press 1 or say
“Yes”
to hold for an
extension. With the first type, outside callers must have touchtone
telephones. With the other type, outside callers do not need touchtone
telephones: The system listens for spoken sound, using the system voice
detect feature.
Call holding is available with Await Answer and Wait for Ringback call
transfer. Call holding is not available with Release call transfer.
On the worksheet, select Yes if callers should press a touchtone to hold for
the subscriber extension. Select Vox if callers should say
“Yes”
to hold.
Select No if call holding should be turned off for the subscriber by default.
Transfer options
Indicate which call transfer options the subscriber uses. Transfer options
control how the voice mail system transfers calls to the subscriber and are
active only when call transfer is turned on and set to Await Answer.
Choose any or all of the following options:
Announce (A)
The subscriber hears a beep before being connected to a caller.