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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 47
S
ECTION
13
W
ORKSHEET
13:
P
UBLIC
I
NTERVIEW
B
OX
This is a special interview box. Messages in the Public Interview Box are
public messages
that are available to subscribers with public message
access. When no operator is on duty, the Public Interview Box collects
messages from callers who don’t know where to send their message.
By default, the Public Interview Box uses the System ID, $PM. Do not
change this System ID.
If using the Public Interview Box, remove the
P
access code from the
subscriber Access field to set at least one subscriber for public message
access. Most systems set the System Manager and the receptionist for
public message access.
Questions
Enter the full text for each interview question. You are allowed up to 20
questions for the Public Interview Box. It is not limited to questions – you
may want to make a statement. For example, at the end of all the
questions, you might want to say
“Thank you for your order.”
The Public Interview Box comes with six prerecorded questions, listed
below:
1. “I’m going to ask you several questions. After each, please reply.
First, whom are you trying to reach?”
2. “Who is calling please?”
3. “At what number can you be reached?”
4. “What’s this in reference to?”
5. “What additional message would you like to leave?”
6. “Thank you, I’ll make sure your message gets attention.”
For each question you want to change, enter the maximum time (in
seconds) for reply a caller may leave. For questions that normally have
short replies, such as “What is your telephone number?” a reply time of 6
to 10 seconds is usually enough. For each question or statement that
does not require a reply, enter a zero reply time.