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Issue 1 EliteMail VMS/EliteMail Limited
Call Transfer
Transfer calls to subscriber?
Indicate if call transfer should be turned on (
Y
/
N
). When call transfer is
turned on for a subscriber, the voice mail system transfers incoming calls
to the subscriber extension. The subscriber can turn call transfer on or off
from any touchtone telephone.
If you select
N
, outside callers may still leave a message in the subscriber
voice mailbox, but they cannot directly reach the subscriber extension
without going through the operator. Select
N
if the subscriber uses voice
mail only.
Call transfer type
Select the call transfer type that the voice mail system uses for the
subscriber. The voice mail system can transfer a call to a subscriber using
Await Answer, Release, or Wait for Ringback.
Await Answer
The voice mail system puts the caller on hold and dials the extension.
If the extension is answered within the range of specified rings, the
voice mail system puts the caller through.
If the extension is busy or does not answer within the specified
number of rings, the voice mail system plays the extension greeting
and then takes an action (usually take message).
Release
The voice mail system puts the caller on hold, dials the extension and
then releases the call to the NEC telephone system. The voice mail
system does not check the progress of the call or the status of the
called extension. If the extension is busy or is not answered, the
caller can leave a message only when the telephone system
supports Call Forward to Personal Greeting.
Releasing a call to an extension clears the voice mail system port to
take other calls. However, the subscriber
cannot
hold or screen
calls.