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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual A - 5
Worksheet 3 Operator Handling
20. When is an operator available to handle calls?
Day
Yes(default) No
Night
Yes No (default)
Transferring Calls to the Operator
What is the operator extension number on the telephone system?
Day
0 (zero)
______
Night
0 (zero)
______
Call transfer type to use for operator extension Release(default)
Await Answer for ______ rings
Wait for Ringback for ______ rings
(3 rings or more)
Application Screen Page 3
Worksheet 4 System Schedules
Use this worksheet to define the system Day Mode operating schedule. This usually matches the company office hours. All
other hours the system operates in Night Mode. You may specify up to three ranges of hours and days for Day Mode oper-
ation.
31. Daytime Schedule (Enter up to three ranges of hours and days for Schedule #1)
a:
am / pm
to
am / pm
on
M
on
T
ue
W
ed T
H
u
F
ri
S
at
S
U
n
b:
am / pm
to
am / pm
on
M
on
T
ue
W
ed T
H
u
F
ri
S
at
S
U
n
c:
am / pm
to
am / pm
on
M
on
T
ue
W
ed
T
H
u
F
ri
S
at S
U
n
Ignore holidays? Yes No(default)
32. Special Schedule (#4) Day Night
33. Holidays (Write in the day and month of up to eighteen holidays)
___________ ___________ ___________ ___________ ___________ ___________
___________ ___________ ___________ ___________ ___________ ___________
___________ ___________ ___________ ___________ ___________ ___________
34. Automatically adjust system for Daylight Savings Time?
Yes Date On
Date Off
No
Application Screen Page 4