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Issue 1 EliteMail VMS/EliteMail Limited
S
ECTION
15
W
ORKSHEET
15:
M
ENUS
AND
I
NTERVIEWS
L
IST
Each Technical Support department transaction box routes calls to a hunt
group. If technicians are unavailable, the voice mail system takes a
message. Refer to Figure 2-2 FloppySoft Technical Support Menu Boxes.
Figure 2-2 FloppySoft Technical Support Menu Boxes
"Press 1 for NetWork, 2 for
DataBase, or 3 for SpreadSheet
(pause)."
200 Technical Support
Transfer
none
One key dialing: 1> 201 2> 202 3> 203
Say-bye
Greeting
Action
"I'm sorry, all our technicians are
answering other calls. Please
hold and I'll connect you to an
operator."
201 NetWork Support
Transfer
Ext. 125 Go to 0
Greeting Action
"I'm sorry, all our technicians are
answering other calls. Please
hold and I'll connect you to an
operator."
202 DataBase Support
Transfer
Ext. 138 Go to 0
Greeting Action
"I'm sorry, all our technicians are
answering other calls. Please
hold and I'll connect you to an
operator."
203 SpreadSheet Support
Transfer
Ext. 126 Go to 0
Greeting Action