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Job Specifications Manual 2 - 1
Fill in the Worksheets
S
ECTION
1
W
ORKSHEET
1:
S
ITE
I
NFORMATION
Use this worksheet to collect information about the NEC telephone system
that may be helpful to a service technician in the future. Although providing
the information on Lines 1-6 has
no
effect on how the voice mail system
operates, filling in this worksheet is a good way to keep the information in one
place.
1. Site name
Enter the name of the site where the voice mail system is installed.
2. Contact name and telephone #
Enter the name of the contact person at the site. The person is usually a
System Manager. Enter the work telephone number of the contact person,
including the extension number.
Calls Answered
3. Total number of trunks/Total number of stations
Enter the number of trunks and stations in the NEC telephone system.
Number of calls per day
Enter the average daily number of calls the telephone system handles.
4. Day calls /Night calls to be answered
Select the calls the voice mail system answers, and when. It can answer all
incoming calls or only certain trunks, depending on the site needs. You can
also set whether or not it answers calls differently during normal office hours
(Day Mode) than after hours (Night Mode). Your choices are:
All trunks
The system is a primary automated attendant and answers all incoming
calls. Callers may reach an operator or receptionist if they press a
particular touchtone or have a telephone that lacks touchtones.
Some trunks
A live operator answers most calls. The system is a back door
automated attendant to answer either overflow calls or incoming calls on
a particular set of trunks.