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EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual 2 - 51
Table 2-14 Sample Worksheet 14 – Menus and Interviews Map
Worksheet
14
Menus & Interviews Map
Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing
you use in your application. You can then use the
Menus & Interviews List
worksheet to list the transaction boxes
required for this part of your application.
"Thank you for calling FloppySoft. For Support, press 200.
For Accounting, press 300. For product information, press
400. For Sales, press 500. Otherwise, please stay on the
line and an operator will be right with you."
200
Technical Support Box
500
Sales Box
400
Product Information Box
300
Accounting Box
If the
caller
presses
To other boxes
depending on
selection
To accountant's
extension
200 300 500400
To other boxes
depending on
selection
To each sales
person in turn