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Issue 1 EliteMail VMS/EliteMail Limited
If the extension is busy or does not answer within the specified
number of rings, the voice mail system plays the operator greeting
and then takes an action (typically, goes to a special interview box).
For details on this call transfer type, refer to the EliteMail VMS/
EliteMail Limited Technician Guide.
Wait for Ringback
The voice mail system puts the caller on hold and dials the operator
extension. If the extension rings the number of times specified in the
rings field, the voice mail system releases the call to the NEC
telephone system.
If the extension is answered while the voice mail system is counting
rings, the voice mail system puts the call through. If the extension is
busy, the voice mail system plays the extension greeting and takes
the specified action. The operator
cannot
use call screening
features. For details on this call transfer option, refer to the EliteMail
VMS/EliteMail Limited Technician Guide.
rings
This specifies the number of rings the voice mail system waits for a
call to be answered. The minimum number of rings is three.
Enter the number of rings for your application. Using three or four
rings is recommended.
Table 2-3 Sample Worksheet 3 – Operator Handling
Worksheet
3
Operator Handling
20. When is an operator available to handle calls?
Day
Yes No
Night
Yes No
Transfer Calls to the Operator
What is the operator extension number on the telephone system?
Day
0 (zero)
_____
Night
0 (zero ) _____
Call transfer type to use for operator extension Release
Await Answer for ______ rings
Wait for Ringback for ______ rings
(3 rings or more)
Application Screen Page 3