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Job Specifications Manual 1 - 1
Job Specification Worksheets
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You can set up the digital voice mail system for a particular application quickly
and easily.
An
application
is the way you set up the voice mail system at a site to meet
individual needs. Every company has unique telephone communication
requirements. The decisions you make about the company specific needs
determine the way you set up the voice mail system.
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The Quick Installation worksheets define everything that happens to a
telephone call after it reaches an organization and how it is answered,
transferred, and answered again. Before you begin filling out the worksheets,
determine the answer to these questions:
Which trunks does the voice mail system answer?
This is the most important question to answer. Do you want the voice mail
system to answer all trunks, so that all callers hear the voice mail system first
and use it to route to the correct person? Do the receptionists answer the bulk
of the calls, with the voice mail system answering only overflow calls during
peak periods? Is the voice mail system used exclusively for voice messaging,
answering only lines dedicated to that purpose?
What should the voice mail system say when it answers?
Should the different trunks be answered differently? Should A toll-free line
require a special greeting? Do you want lines answered differently depending
on whether it is day or night?
Do you want to use directory assistance?
Should callers be given a numeric or alphabetic directory of personnel?